Terms and conditions

Attending appointments

We always try to arrange appointments at a time convenient to our patients. If you have made an appointment which you subsequently find you cannot keep, please give us as much notice as possible so we can give the appointment to another patient who may need to see us at short notice. If you give us less than 2 working days’ notice to cancel an appointment a charge of £60 per hour for private appointments and a flat charge of £15 for hygienist appointments may be made.

  • No charge will be made for NHS appointments, but if two NHS appointments are “cancelled at short notice” or “not attended” within a 12 month period, we may reluctantly have to withdraw our NHS services from you. In that scenario if you are part way through a course of treatment, then we will have to close your course of treatment. Opening a new course of treatment will always incur NHS dental patient charges.
  • Sometimes due to unforeseen circumstances (such as staff sickness or equipment failure) we may have to cancel your appointment or the clinic may run behind. We will try to keep those to an absolute minimum and we will do our very best to give you as much notice a possible and rebook your appointment.
  • We ask that you inform us if you are running late for your appointment; if you are late for your appointment we will always do our best to “fit you in” but in a busy clinic being 5 or more minutes late may mean that we will need to re book your appointment. This allows the clinic to run to time for the convenience of all patients.
  • As a courtesy we may send out letter, email or txt messages to remind you of your appointment. However the responsibility for attending the appointment is yours and we ask you to attend your appointments regularly and on time. 
  • As a courtesy we may send out a letter, email or txt message to remind you that your next check-up appointment is due. However the responsibility for booking your regular check-up appointments is yours. The frequency with which you have to attend check-up appointments will be discussed with you by your dentist.

Payment policy

It is our practice policy to give patients full information about the cost of their dental care before any treatment is undertaken.

In compliance with NHS regulations, it is our policy to collect NHS patient charges in advance of any NHS appointments, usually at the time of booking the appointment. Our dentists will be unable to proceed with your appointment if full payment has not been made. NHS Dental patient charges will be collected as follows:

Band 1 – £22.70
Paid in full at time of booking the appointment

Band 2 - £62.10               
Paid in full at the time of booking the treatment appointment

Band 3 - £269.30             
£134.65 paid on booking the treatment appointment and a further £134.65 paid when attending the first treatment appointment

Further information regarding NHS Charges can be found here:


For all private appointments a £1 per minute deposit for the length of appointment will be taken before the appointment is booked, except for any treatment plans over £500 where a 25% deposit will be payable before treatment is carried out.

If you are unable to pay your bill we reserve the right to stop treatment till the payment is made and to not see you for future appointments.

You may pay for your dental care by cash, debit card, credit card.  Please ask our receptionists for further information.

Violence and abuse

Our patients and staff should be able to come to work without fear of violence, abuse or harassment from others and we take our responsibility to them very seriously. We reserve the right to withdraw our services from persons who carry out any act of violence or non- physical assault against our staff or patients.